Policies.
Store Policies
1. Shipping Policy
Processing Time:
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Time:
-
Within Pakistan: 2–5 business days.
-
International Orders: 7–15 business days (depending on destination).
Shipping Charges:
Shipping fees are calculated at checkout. For international deliveries, rates depend on weight and destination.
Order Tracking:
Once your order is shipped, you’ll receive a tracking link via email or SMS.
2. Return & Refund Policy
We aim for 100% satisfaction. If your product arrives damaged or defective, you may request a return or exchange.
Eligibility:
-
Must contact us within 3 days of receiving the product.
-
Item must be unused and in its original packaging.
-
Returns are not accepted for opened or used skincare products (for hygiene reasons).
Refunds:
Once your return is approved, refunds are processed within 5–7 business days to your original payment method.
Contact:
Email us at skiellabs@gmail.com or WhatsApp (+92 3709016247) with your order number and proof (photo/video).
3. Privacy Policy
We respect your privacy and protect your personal data.
Information We Collect:
We may collect your name, email, address, and payment information for order processing.
How We Use It:
Your information is used to:
-
Process and deliver orders.
-
Improve our website and services.
-
Send you order updates or exclusive offers (only if you consent).
We never sell or share your data with third parties.
4. Terms & Conditions
By purchasing from Skiel, you agree to the following:
-
All product images and descriptions are owned by Skiel and cannot be copied or reused.
-
Skiel products are for external use only.
-
Results may vary depending on skin type and consistency of use.
-
Skiel reserves the right to update prices, policies, or formulations without prior notice.
If you have any questions about these terms, contact us at skiellabs@gmail.com.